Cancellation/Refund Policies

RETURN POLICY • Any queries/concerns related to deliveries should be addressed to the support team (contact@zubyteck.com) within 24 hrs Of the product received by the customer. • Products can be returned within 8 days from the date of delivery only in case of damage, wrong products & wrong sizes. • Cosmetic products are not eligible for refunds if returned (as cosmetic products are not re-usable due to hygiene factors), they will only be re-shipped after sending a query on contact@zubyteck.com• Payment refunds will be applicable only on prepaid orders in case incorrect products are delivered. • ZubyTeck will not charge for replacements if wrong products (incomplete sets/ incorrect style/wrong/damaged products) are received by the customer. • It is mandatory to send the photos of the invoice & or product to further the process in case a customer receives damaged products.

Returns will not be accepted under the following conditions: • If the request is initiated after 8 business days of order delivery • Product is used or altered • Product is damaged due to misuse/overuse by the customer • Returned attempted without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged • Serial Number tampers, All products sold by ZubyTeck are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.

Exchanges: Only size exchanges are allowed. Items can be exchanged for a similar size or a different size if the wrong product is delivered. Return Intimation: You can Email Us at contact@zubyteck.com within 8 days from the date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with Customer Support by email.

CANCELLATION POLICY: An easy cancellation process is available for all our esteemed customers. You can cancel your order before the product has been shipped. Your entire order amount will be refunded in case of Online Payment. You can cancel an order using the following steps:

Step 1. Login to your ZubyTeck.in

Step 2. Click on “My Orders”

Step 3. Select the order & Click on “Cancel Order”

You can also send an email to contact@zubyteck.com to cancel the order.

Please note that the complete order needs to be canceled. We do not accept Partial order cancellation requests. Cancellation charges Rs.69 will be charged if the order is completed/shipped.

REFUND POLICY • Refund is provided for PREPAID orders only. • Your refund will be initiated within 7-8 working days of receiving the refund request and authorization of the refund. • Your refund is estimated to be credited in the account depending on the payment gateway partner, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit depends on multiple external agencies such as banks, payment gateways, and external couriers (for cheques).

Please note: For certain marketing campaigns or mega sale periods; return/exchange/refund rules may not apply.

MODE OF REFUND For both canceled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase or UPI mode if required.